Webhooks vs polling: how your bot should receive messages
Long polling, webhooks and persistent sockets compared, with the failure modes of each and a rule of thumb for choosing.
Building a RAG support bot step by step
From a folder of help articles to a chatbot that answers with citations and knows when to hand off to a person.
Securing bot tokens: storage, rotation and what to do after a leak
Where tokens should live, how they leak, how to rotate them without downtime, and a step-by-step leak response.
Rate limits explained for bot developers
Why platforms limit bots, how the common algorithms behave, what a 429 means and how to send fast without getting blocked.
The cost of running an AI chatbot: a practical way to estimate it
A formula you can trust more than any price list: what drives token costs, what hosting adds and the levers that cut the bill.